Security Incident Response

Last Updated: 2 August 2025

Kai maintains a comprehensive incident response program to quickly identify, contain, and resolve security incidents. This document outlines our process and how to report security concerns.

1. Incident Response Overview

Our incident response process follows the NIST Cybersecurity Framework and is designed to:

• Rapidly detect and analyze security incidents
• Contain threats to prevent further damage
• Eradicate threats from our systems
• Recover normal operations quickly and safely
• Learn from incidents to improve our defenses

2. Incident Response Team

Our dedicated Incident Response Team includes:

• Incident Commander: Overall response coordination
• Security Engineers: Technical analysis and remediation
• Infrastructure Team: System and network response
• Legal Counsel: Regulatory and compliance guidance
• Communications Lead: Internal and external communications
• Executive Sponsor: Executive decision-making authority

3. Incident Classification

We classify incidents based on severity and potential impact:

4. Incident Response Process

4.1 Detection & Analysis

• Automated Detection: 24/7 monitoring systems alert on suspicious activities
• Manual Reporting: Security team and external researchers report issues
• Initial Assessment: Rapid triage to determine severity and scope
• Team Mobilization: Appropriate response team assembled based on incident type

4.2 Containment

• Immediate Actions: Stop ongoing damage and prevent spread
• System Isolation: Isolate affected systems while preserving evidence
• Access Revocation: Disable compromised accounts or credentials
• Traffic Blocking: Block malicious IP addresses or domains

4.3 Eradication

• Root Cause Analysis: Identify how the incident occurred
• Threat Removal: Remove malware, close vulnerabilities
• System Hardening: Implement additional security controls
• Patch Deployment: Apply security updates and patches

4.4 Recovery

• System Restoration: Restore systems from clean backups
• Service Validation: Verify systems are clean and functioning
• Monitoring Enhancement: Implement additional monitoring
• Gradual Restoration: Phase return to full operations

4.5 Lessons Learned

• Post-Incident Review: Comprehensive analysis of response
• Process Improvement: Update procedures based on findings
• Training Updates: Enhanced training for response team
• Security Enhancements: Implement preventive measures

5. Communication During Incidents

5.1 Internal Communication

• Incident response team maintains continuous communication
• Executive leadership briefed at appropriate intervals
• All team members have access to real-time incident status
• Decision points clearly documented with rationale

5.2 Customer Communication

• Initial Notification: Affected customers notified within 4 hours
• Regular Updates: Status updates every 2-4 hours during active incidents
• Status Page: Public status page updated in real-time
• Final Report: Detailed post-incident report within 72 hours

6. Data Breach Response

For incidents involving personal data, we follow specific breach response procedures:

• Immediate Assessment: Determine if personal data is involved
• Risk Evaluation: Assess likelihood and severity of harm
• Regulatory Notification: Notify authorities within 72 hours (GDPR)
• Individual Notification: Notify affected individuals if high risk
• Documentation: Maintain detailed records of breach and response

7. Business Continuity

During incidents, we maintain business operations through:

• Backup Systems: Automatic failover to backup infrastructure
• Alternative Processes: Manual procedures where automated systems are affected
• Resource Allocation: Additional staff and resources as needed
• Stakeholder Communication: Regular updates to all stakeholders

8. Reporting Security Issues

8.1 What to Report

Please report any of the following:

• Suspected unauthorized access to your account
• Unusual system behavior or error messages
• Potential vulnerabilities in our systems
• Phishing or social engineering attempts
• Data that appears to be from other organizations
• Any other security concerns

8.2 How to Report

8.3 Information to Include

When reporting security issues, please include:

• Description: Clear description of the issue
• Steps to Reproduce: How to reproduce the issue (if applicable)
• Impact Assessment: Your assessment of the potential impact
• Screenshots/Evidence: Any supporting evidence
• Contact Information: How we can reach you for follow-up
• Timing: When you first noticed the issue

9. Vulnerability Disclosure

We follow responsible disclosure practices:

• Acknowledgment: We acknowledge all security reports within 24 hours
• Investigation: We investigate all reports thoroughly
• Coordination: We work with researchers on disclosure timelines
• Credit: We provide appropriate credit for valid findings
• Updates: We keep reporters informed of our progress

10. Testing & Training

We regularly test and improve our incident response capabilities:

• Tabletop Exercises: Quarterly scenario-based training
• Red Team Exercises: Annual simulated attacks
• Process Reviews: Regular review and update of procedures
• Staff Training: Ongoing training for all team members
• External Testing: Third-party security assessments